Contact information

Grovebox Co. Support

Contact Us

Need assistance with your order, have a query, or wish to request a refund?

We are dedicated to providing comprehensive support throughout your experience.

General Inquiries & Support

For all order-related inquiries, plant care guidance, or general assistance:

* Email: support@grovebox.co

* Response Time: Within 1-2 business days

Returns, Refunds & Replacements

Should your plants arrive damaged or encounter issues with your order, please submit a refund request via email:

* Subject Line: Refund Request — Order #[Your Order Number]

* Include:

    * Clear photographs of the plant(s) and packaging

    * Your order number

    * Concise description of the issue

    * Notification Window: Please contact us within 48 hours of receiving your delivery.

Frequently Asked Questions

Prior to reaching out, kindly refer to our FAQ Page for comprehensive answers to prevalent inquiries regarding shipping, subscriptions, and plant care.

Customer Service Hours

* Monday to Friday: 9:00 AM - 5:00 PM (MST)

* Closed on weekends and major holidays

Our Commitment:

We are steadfast in delivering healthy, thriving plants and ensuring your complete satisfaction with every Grovebox experience.